ABOUT DOHA MILES

Welcome to DOHA MILES, our loyalty program offered exclusively to Doha Bank Credit Cardholders.

DOHA MILES is Qatar's Best Loyalty Program

• FREE flights at over 300 airlines.
• FREE hotel nights at over 300,000 hotels.
• Exchange DOHA MILES for Frequent Flyer Programs including Qatar Airways Privilege Club or for Shukran Rewards for FREE Shopping.
• FREE Shopping of your favourite mobiles, tablets and home appliances with home delivery on the all NEW Rewards Shop.
• Redeem for Free Gift e-Vouchers at popular brands such as Centrepoint, Virgin Megastore, Joyalukkas, and many more.
• Instant Purchase at our key merchant partner retail outlets in Qatar.
• Higher earning of points on international spend.
• Redeem for FREE flights and hotels for family and friends.
• Redeem online or from your mobile.
• Exclusively offered for FREE to Doha Bank Credit Card customers (excluding co-brands).

How to Access via Doha Bank Online Banking:

You can view and redeem your DOHA MILES right away for FREE flights, hotels and exchange your DOHA MILES to Miles Exchange partners by simply logging on to your DBank Online account without the hassle of activating your DOHA MILES account.

Benefits:

• No separate log in / activation IDs required on DOHA MILES Website
• Easy access to your DOHA MILES account via DBank Online account

How to Access your DOHA MILES account:

• Log on to your DBank Online account
• Click on DOHA MILES banner on your Accounts page which will route you to "My Profile" tab.

How to access DOHA MILES if you have not registered on DBank Online:

Option 1:

To register for your DBank Online service please click here

Option 2:

Activate your profile on the DOHA MILES website. Activation is a very simple, three-step process:

Step 1: Visit www.dohamiles.com, click on 'Activate' and enter your Qatar National ID number, Mobile Number and Date of Birth. Successful validation of two of three information points will prompt a One Time Password (OTP) generation and will be sent to your registered mobile number and email address simultaneously.

Step 2: Input the One Time Password (OTP) received.

Step 3: Activate your account by setting up your login ID and password.

The above steps will also be applicable in case you forget your password or get locked out of your account on entering an incorrect password more than five times.

Earning DOHA MILES

Earn DOHA MILES using your Doha Bank Credit Card on Retail Spend at Point of Sale (POS) machines and on e-commerce purchases, both locally and internationally. For Local and international retail spends including e-commerce transactions made under the category of Supermarket & Grocery Stores, Insurance Services, Real Estate and Rental Payments, Taxi, Charity, Petrol, Transport, Education, Quick Service Restaurant, as defined by Visa and Mastercard will be eligible for 20% earning of DOHA MILES or Lulu Points earning.

Please note that the spending segment is generic and is subject to change at the sole discretion of Visa / Mastercard. Kindly note Doha Bank will not be responsible if a transaction does not get captured under the appropriate MCC (Merchant Category Code) or if any merchant has a different MCC to the one categorized by Visa / Mastercard.

Please refer to the following spend requirements to earn 1 DOHA MILE:

DOHA MILES on Credit Card transactions in European Economic Area (EEA) Countries

The following is an illustration of DOHA MILES earning on your eligible transactions carried out in European Economic Area (EEA) countries as defined by Visa and Mastercard when you use your Doha Bank credit card.

Please refer to the below QAR spend requirements to earn 1 DOHA MILE:

Minimum Monthly Spend Requirement to Earn DOHA MILES

Earn DOHA MILES with a minimum overall retail (POS and e-commerce) spend of QR 1,000. Kindly note, the DOHA MILES will only be awarded on your eligible spends.

Example: You are a Visa Signature cardholder, and your statement date is on the 5th of every month:

• You have spent a total of QR 300 during 1 statement cycle. You will not earn DOHA MILES during the statement month since the minimum eligibility spend was not met in a statement cycle.
• You have spent a total of QR 1,000 during 1 statement cycle which may include all retail spends including government payments. However, you will only earn DOHA MILES on your eligible spends excluding government payments etc. made within the QR 1,000 spend.

The above conditions do not apply to Visa Infinite credit card or Lulu Co Brand credit card

Expiry and Capping - DOHA MILES

Earn DOHA MILES on your eligible spends in each statement cycle of up to QR 30,000 on your Visa Platinum and/or Dream Mastercard Credit Card and up to QR 50,000 on your Visa Signature Credit Card. DOHA MILES will be awarded to you on your eligible transactions in chronological order up to the above stated cap and will expire 24 months since the date they were earned. You can track DOHA MILES expiry by logging in to DOHA MILES website.

Illustration:

For the purpose of clarity you may please refer to the below illustration:

Example: You are a Visa Signature cardholder and your statement date is on the 5th of every month;

• You have spent a total of QR 52,000 during 1 statement cycle. DOHA MILES will be awarded on eligible transactions in chronological order up to QR 50,000 spend. Your spends above your eligible spend limit will not be awarded DOHA MILES and will not be carried over to the next statement month.
• You have spent a total of QR 50,000 during 1 statement cycle. DOHA MILES will be awarded on eligible transactions up to QR 50,000 spend.

DOHA MILES Redemption on Point-of-Sales (POS) Machines

The value of 1 (one) DOHA MILE is QR 0.035 when you redeem your DOHA MILES on Point-of-Sale machines (POS) on our merchant partners or at Lulu stores in Qatar.

Example:

You are redeeming 10,000 DOHA MILES at one of our merchants with Doha Bank POS machine or at Lulu POS at Lulu Stores in Qatar. Your DOHA MILES will be valued at QR 350.

DOHA MILES Exchange to AVIOS

The value of 1 (one) DOHA MILE when exchanged to Avios points will be 0.8 Avios.

Example:

You are transferring 10,000 DOHA MILES to Avios, you will receive 8,000 Avios

DOHA MILES Redemption for cashback on DOHA MILES Loyalty program

The value of DOHA MILES will be QR 0.02 per DOHA MILE when you redeem your DOHA MILES for cashback on DOHA MILES Program.

Example:

You are redeeming 10,000 DOHA MILES for cashback. Your DOHA MILES will be valued at QR 200.

ELIGIBLE TRANSACTIONS

All eligible retails transactions (Locally & Internationally) and E-Commerce transactions will be awarded DOHA MILES. Corporate & SME Credit Cards, Cash Advances, Government related merchant categories (as defined under Visa/MasterCard rules), Remittances, Installment plans and Fee & Charges will not be awarded DOHA MILES.

Redeeming Doha Miles

• Flights: Redeem your DOHA MILES for FREE flights at 300+ airlines for yourself or family and friends.
• Hotels: Use your DOHA MILES and book your stay or a stay for your family at 300,000+ global hotels.
• Miles Exchange Program: Transfer your DOHA MILES to popular Frequent Flyer Programs or Shukran Rewards.
• Free Shopping: Redeem your DOHA MILES for your favourite electronics brands such as mobile phones, tablets, Home appliances and a lot more.
• Instant Purchase: Redeem your DOHA MILES instantly for retail purchases at any of the key partner merchants in Qatar

How to Redeem

The steps to redeem your DOHA MILES are as follows:

• Login to your DOHA MILES account.
• Choose a redemption category.
• Follow the instruction stipulated for each of the redemption categories.
• The redemption history is made available for use under the My Account page.

Partial Doha Miles Redemption

If you do not have enough DOHA MILES to complete your travel booking, you can pay the remaining balance with your Doha Bank credit card.

How to Redeem - e-voucher

The steps to redeem your DOHA MILES for e-voucher are as follows:

• Login to your DOHA MILES account.
• Choose redemption category "E Voucher".
• Select your preferred gift card to redeem & choose the quantity of vouchers to redeem.
• Enter the OTP received on your registered mobile number and email address.
• The e-voucher will be sent to your registered email.
• Print the voucher or carry it on your mobile device and present it at the merchant cash counter at the time of checkout.
• The redemption history is also available under the My Redemption tab.

DOHA Miles Exchange Program

If you do not have enough DOHA MILES to complete your travel booking, you can pay the remaining balance with your Doha Bank Credit Card.

Whether you want to transfer your DOHA MILES to Frequent Flyer Programs of the most popular airlines flying out of Qatar and around the world, or if you have been longing for that much wanted retail therapy; the DOHA MILES exchange program offers you the very best in Qatar. With transfer rates beginning at 1 DOHA MILE is equal to 1 Miles Exchange Partner Currency, and with a minimum of 2,000 DOHA MILES, you now have the flexibility of transferring your DOHA MILES for equivalent value to any of our Miles Exchange Program Partners.

So, if you want to fly faster or shop faster; DOHA MILES takes you miles ahead.

Doha Bank Lulu Co-Brand Credit Card

Earning - Lulu Points Lulu Co-Brand Loyalty Program

Please refer to the following table for the earnings on Lulu Points:

If you are a Lulu credit card-member with a credit card issued against lien / deposit, you can continue to enjoy 5% savings in the form of Lulu points by transferring your salary to Doha Bank. The 5% savings in the form of Lulu points will be effective on your spends at Lulu Stores from the 6th of the second month since your first salary month. For example, your salary is first transferred to Doha Bank in month of August, then you will start enjoying the 5% savings in the form of points at Lulu stores while using your Lulu card at Lulu Hypermarkets starting 5th of October that same year.

Lulu Points Earning Outside Lulu Hypermarkets Qatar

Local and international retail spends including e-commerce transactions made using your Lulu credit card will save you 1% of your transaction value in the form of points, except for merchants under the following category: Supermarket & Grocery Stores, Insurance Services, Real Estate and Rental Payments, Taxi, Charity, Petrol, Transport, Education, Quick Service Restaurant, as defined by Mastercard will be eligible for 20% earning of your base Lulu Points earning under the Lulu Points Loyalty Program. This is applicable for both Lulu card issued on salary transfer relationship or Lulu card issued against lien / deposit relationship.

Please note that the spend segment is generic and is subject to change at the sole discretion of Mastercard. Kindly note Doha Bank will not be responsible if a transaction does not get captured under the appropriate Merchant Category Code (MCC) or if any merchant has a different MCC to the one categorized by Mastercard.

Eligible Transactions

All eligible retails transactions (Locally & Internationally) and E-Commerce transactions will be awarded Lulu Points. Cash Advances, Government related merchant categories (as defined under Visa / Mastercard rules), Remittances, Installment plans and Fee & Charges will not be awarded Lulu Points.

Illustration:

For the purpose of clarity you may please refer to the below illustration:

Expiry and Capping - Lulu Points

Unredeemed points will expire after 12 months from points earning date. You can track Lulu Points expiry by logging in to DOHA MILES website. For using your Lulu card at Lulu stores, the monthly points earnings are capped at 10,000 points per month, however, you can earn unlimited Lulu points while spending outside Lulu stores. Lulu points can only be redeemed at Lulu stores.